© 2019 by JKCTech

ABOUT

I have 25 years of customer service in I.T.


I started out working for R&D Business Systems. They are a software development house based in Burnaby, BC. I was a beta-tester, provided phone and onsite support for PASS and e-PASS software. I built business desktop systems, and managed onsite servers, and back up solutions.

I moved to Kodak ULC as a remote support technician, and I was also the project manager for Insite installations. I provided support for DELL servers, Prinergy, and Insite. My duties included remote troubleshooting, and remote installations. I was also responsible for SSL installations.

 

In 2016 I was the Manager of Installations for Surf Internet. They are a 3rd party provider of internet services. At the start of my term, they had 265 customers, when I left, they have over 1200 customers. I was responsible for installing cable modems and routers. I would make sure that customers would be able to connect wirelessly to the routers.

In 2017 I moved to Anderson Morgan Kelowna Inc. and I was doing remote support, specialized managing VM's. I was also responsible for supporting several businesses in BC. I would manage their backups, email support, wifi, SSL certificates, and doing remote desktop support. I was also responsible for supporting Wifi in 27 RV parks in the United States. I managed RxGNets servers; Cisco, HP, and D-Link switches; Ruckus access points and backhauls; and local customers in the Lower Mainland. I was the Technical Operations Manager at Anderson Morgan, and I managed a call centre that was situated in the Philippines.

Technical Proficiencies:

  • Microsoft Windows – 2000, XP, Windows 7, Windows 8, Windows 10

  • Microsoft Server – 2000, 2003, 2008, 2013, 2016

  • Exchange 2010, 2013, 2016

  • In depth knowledge of routers, networking, and cloud based solutions

  • Remote Desktop, TeamViewer, RAdmin, Logme in & PCAnywhere

  • DMZ Configuration

  • Norton Ghost Imaging / Reimaging. (Rehosting and reghosting Dell servers)

  • Dell Servers and work stations (For purposes of upgrading and RMA)

  • SSL Installation

  • Limited Mac knowledge

  • Limited VMware knowledge.

  • CRM system knowledge (RNT, SAP, Vantive, Autotask)

  • Accounting knowledge (G/L, A/R, A/P, etc.)

  • ISP cable modem installations

  • Competent with various wireless manufacturers products

  • Microsoft Office knowledge (Word, Excel, Power Point, Publisher)

  • Ruckus Access Points

  • Ruckus VSCG systems

  • RGNets Servers